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Connect Zendesk with Microsoft To Do

Bridge your comprehensive Zendesk ticket management with Microsoft To Do's intelligent task execution. Perfect for support agents who need seamless workflow between customer tickets and Microsoft's productivity ecosystem.

No credit card required - Sync tickets seamlessly.

zendesk & mstodo

The Zendesk to Microsoft To Do integration has revolutionized my support operations. I can manage customer tickets in Zendesk and seamlessly track my follow-ups within my Microsoft ecosystem alongside Outlook and Teams.

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Ideal for Microsoft users, support teams, customer service managers, enterprise help desks, and service professionals!

Smart Ticket Recognition

Pleexy intelligently converts your Zendesk tickets and assignments into structured Microsoft To Do tasks while preserving customer context, priority levels, and ticket relationships.

Support-to-Microsoft Workflow

Each relevant Zendesk ticket becomes an organized Microsoft To Do task with complete customer context, seamlessly integrating with your Microsoft productivity ecosystem.

Instant Synchronization

Updates flow seamlessly between platforms, ensuring your ticket management and Microsoft task execution stay perfectly aligned throughout customer interactions and resolutions.

Advanced Ticket Filtering

Control which Zendesk tickets sync to Microsoft To Do with powerful filtering by Zendesk views, organizations, ticket types, statuses, or assignee for focused Microsoft workflows.

Transform ticket management into Microsoft productivity

Bridge Zendesk's comprehensive support tracking with Microsoft To Do's intelligent execution

No credit card required - Enhance Your Microsoft Workflow!

What support teams are saying

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    Outstanding integration! My assigned Zendesk tickets automatically appear in Microsoft To Do where I can manage them alongside Outlook tasks and Teams notifications.

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    The sync is remarkably efficient. I can focus on customer support in Zendesk while ensuring nothing gets lost in my Microsoft To Do workflow and enterprise environment.

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    Setup was effortless and the connection is rock-solid. This has unified my entire support management and Microsoft productivity workflow.

Simple setup, powerful results

From customer support to Microsoft execution

  • 1

    Connect your Microsoft To Do account with Pleexy

  • 2

    Link your Zendesk workspace

  • 3

    Select which Zendesk tickets and views to sync

  • 4

    Experience seamless ticket-to-Microsoft task flow

How Pleexy connects Zendesk and Microsoft To Do

No credit card required - Streamline your Microsoft workflow!

Configure Zendesk and Microsoft To Do sync with precision!

Enable your tickets synchronization

Automatically convert Zendesk tickets into Microsoft To Do tasks.
Enable your tickets synchronization

Configure intelligent ticket filtering

Filter by Zendesk views, organizations, ticket types, statuses, or assignee. Set parameters to sync only relevant support tickets and maintain organized Microsoft lists.
Configure intelligent ticket filtering

Customize Microsoft To Do task creation

Design title formats, map due dates, assign importance levels and preserve Zendesk context and customer information in your Microsoft tasks.
Customize Microsoft To Do task creation

Organize tasks in Microsoft To Do lists

Map Zendesk views to specific Microsoft To Do lists and organize support-based tasks to match your Microsoft ecosystem workflow and enterprise preferences.
Organize tasks in Microsoft To Do lists

Fine-tune synchronization settings

Control completion syncing, status updates, comment handling, importance mapping, and how Zendesk ticket changes affect your Microsoft To Do workflow.
Fine-tune synchronization settings

Experience seamless Zendesk-to-Microsoft integration

Transform your customer support into Microsoft productivity excellence

No credit card required - Unite support and Microsoft workflows!

Connect Notion and Todoist

Stop losing customer tickets in Microsoft execution

Bridge comprehensive support tracking with Microsoft's intelligent productivity

Before Pleexy

Fragmented Microsoft Workflow

You manage customer tickets in Zendesk but struggle to integrate support assignments into your Microsoft ecosystem, causing important follow-ups to get disconnected from Outlook and Teams.

Manual Ticket Translation

You waste time manually copying Zendesk tickets into Microsoft To Do, often losing customer context, priority information, or missing critical updates and escalations.

Disconnected Microsoft Experience

Your customer support management exists separately from your Microsoft productivity workflow, making it difficult to leverage ticket work within Outlook, Teams, and other Microsoft tools.

After Pleexy

Unified Microsoft Experience

Your Zendesk ticket assignments automatically appear in Microsoft To Do, creating seamless integration with Outlook, Teams, and your entire Microsoft productivity ecosystem.

Seamless Context Preservation

Support-based tasks flow into Microsoft To Do with complete customer context preserved, including priorities, ticket details, and customer relationships for informed Microsoft execution.

Enhanced Microsoft Productivity

With ticket assignments integrated into Microsoft To Do, you can manage customer responsibilities within your Microsoft workflow while maintaining connection to comprehensive Zendesk tracking.

Support Management Questions

How does the Zendesk & Microsoft To Do integration work?

This integration creates a seamless bridge between Zendesk's comprehensive ticket management and Microsoft To Do's intelligent task execution. Pleexy automatically converts your Zendesk tickets and assignments into structured Microsoft To Do tasks while preserving customer context, priority levels, and ticket relationships.

Once connected, your Zendesk ticket assignments appear in Microsoft To Do where you can manage them alongside other Microsoft productivity tools like Outlook and Teams. You can customize which tickets and views sync and how they're organized within your Microsoft workflow.

What control do I have over which Zendesk tickets sync?

Complete control! Pleexy offers comprehensive filtering options including Zendesk views, organizations, ticket types, statuses, or assignee. Set parameters to sync only the support tickets that are relevant to your Microsoft To Do workflow.

Do ticket updates sync in real-time?

Pleexy maintains an automatic synchronization between Zendesk and Microsoft To Do. When you complete a task in Microsoft To Do, the corresponding Zendesk ticket is updated, and vice versa. Due to API communication, sync typically happens within a few minutes rather than instantly—but it's completely automatic, so you never have to manually update anything. Your support tracking and personal execution systems stay aligned without the busywork.

Can I sync multiple Zendesk views?

Yes! You can create multiple connections between different Zendesk views and Microsoft To Do lists. This allows you to organize different types of support work while maintaining synchronization across all your ticket management and Microsoft productivity workflows.

How do Zendesk ticket details sync to Microsoft To Do?

Pleexy intelligently maps Zendesk ticket information to Microsoft To Do lists and notes, preserving important customer context, priorities, and ticket relationships. You can customize how ticket details are handled to match your Microsoft workflow preferences and enterprise requirements.

What new features and integrations are you working on?

We're constantly improving Pleexy based on user feedback and market needs. You can view our upcoming features, planned integrations, and development timeline on our public roadmap.

Check out our public roadmap - https://pleexy.canny.io/ - to see what's coming next, vote on features you'd like to see, and share your own suggestions for future development.

What happens when I complete tasks or update tickets?

Updates sync bidirectionally - complete a task in Microsoft To Do, and the corresponding Zendesk ticket status is updated. Update a ticket in Zendesk, and the corresponding Microsoft To Do task is updated accordingly. This ensures both systems reflect accurate support and Microsoft progress.

Can I pause or stop the synchronization?

Yes, you have full control over your integrations. You can pause or delete any connection through Pleexy's settings whenever you need to make changes or stop syncing specific views or ticket types.

Are there limits on the number of tickets I can sync?

There's no limit on the number of tickets Pleexy can sync between Zendesk and Microsoft To Do. Whether you're managing a few support tickets or hundreds across multiple views, the system handles them all efficiently.

Keep in mind that very large volumes of tickets may occasionally experience delays due to API limitations from Zendesk and Microsoft, but all items will eventually sync successfully.

How does the 14-day free trial work?

Your free trial provides complete access to all Pleexy features for 14 days, no credit card required. If you don't subscribe before the trial ends, your connections will be paused for 2 weeks, after which your data will be removed from our platform.

What's your refund policy?

We offer a 30-day money-back guarantee. If you're not satisfied within 30 days of your first purchase, contact our support team through the in-app chat for a full refund according to our refund policy.

The future of customer service is about connecting powerful support systems with intelligent execution tools. Great service teams need both visibility and organized action.

Satya Nadella - Microsoft CEO